Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of no-intox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
L***a –
Quickly came, we will use
Customer –
Es segunda vez que compro y me encantaron! Siempre que pido no tardan mucho en llegar, Seguiremos comprando
K***n –
All okej
M***U –
Conform to the description, very pretty. Made of metal. Great. Thank you.
V***n –
Cute, it takes only a month
Customer –
All is good, fast delivery
A***a –
Pailles en inox, achetés pour mon fils dont il en une utilisation quotidienne. Elles se nettoie très bien et résiste parfaitement au lave vaisselle. Je recommande ce produit
D***x –
Nice 😀
C***a –
Great, the two straws came in different ways and the escobillon
Z***k –
very good
F***o –
Like photo. Came two models straw tool for cleaning.
A***a –
Corresponds to the description. Fast shipping. Thank you store!
G***k –
Just class, recommend
A***. –
Love them! They are very nice and clean easy even in the dishwasher!! Its a bit weird at first comming from plastic straws but its nice once we got used to it.
V***v –
Delivery is fast, the store sent immediately.
P***a –
Exactly, same as the photo
M***l –
Fast delivery, tube as per photo, Synek thrilled buying. Recommend product and salesman
A***n –
The pipes are high. Recommend)
C***e –
Everything came as described. To Belgium was a month for shipping.
Customer –
Very good, same to picture, like!
J***d –
Fast and nice Good brush and pleasant touch Thank you They will be Xmas presents )
G***g –
Same as the picture and they arrived very fast!
Customer –
Same as the description and arrived within the time ^ ^
O***o –
As in description came fast
M***s –
it’s worth it, I ‘ve washed it in a dishwasher and they hold it, I still buy more of this style
D***a –
As I expected. They are very resistant and of good material. Totally recommended.
K***s –
Arrived quickly, the quality is excellent
S***n –
Straw of very good quality and fast shipping I am extremely satisfied.
A***a –
All OK. GLORY USSR
Customer –
I like this colour. Everything is like in a photo. I really recommend it.
M***k –
The store is very sociable, attentive and good
J***i –
Very cool, really liked.
J***a –
recommend
G***r –
All cool, the colors are awesome, even in the dishwasher you can wash✊
Customer –
Came in 19 days, the picture seemed smaller, in fact they are good and big. I have not tried them yet, I think that they are good
R***z –
Excellent, according to description, used and without inconvenience, I recommend. It came fast.
Customer –
Well, it took 1 month to get to Chile.
B***a –
Wonderful tubes! Very durable, beautiful, in the kit put two brushes for cleaning. I recommend the store, everything is well packed. The order took about a month to Almaty
S***r –
Perfect.
Customer –
Everything is exactly like in the description, thank you to the store!!!
S***r –
Corresponds to the description, a business thing, I’m happy, thank you! (Eh, it was necessary to order with a cover, I will order it separately later ..) Order reusable things, be more conscious! You used a plastic tube only once, but it will forever be worried about nature, residents of the sea and other animals and it’s terrible! Every day people throw away hundreds of kg of plastic, think ..
Customer –
All OK. Fast shipping, consistent with the description.
S***a –
The store is wonderful! Asked to replace one color of the pipe with blue. Replaced!))) trivia, and I’m happy as an elephant) came quickly, about 2 weeks to Mo.
M***m –
Cool pipes, I liked
L***r –
It took a long time to get there but all right.
Customer –
Very nice and the color is chulisimo
E***s –
Perfect, just what I expected, just like in the picture
N*** –
With the appearance of the pipe is very cool, the brush for cleaning is not flimsy, it passes through the tubes tightly, then I have to clean it well. I’m happy)
F***r –
Product compatible with description, shipping express. I am very glad 🙂
A***a –
Came very quickly, only on the way was two weeks. The quality is excellent!
U***u –
Tube very cool, useful. Compatible with description cool colors. Fast shipping good contact with store. Recommend
A***a –
great
C***j –
Right product, for the excellent price very suitable quality is just that it took longer than expected to arrive
Q***e –
Because of colour difference they don’t look like set but anyway they look good
C***s –
Good quality
M***n –
All Super
M***o –
Very beautiful, quality pipes